You can delete your moppet account in the app at any time. If you cannot do it in the app, email us. Deleting your account is always free.
Go to Settings › Account › Delete account, then tap Delete to confirm. In moppet in a wide browser window, such as on a computer, Privacy & your data and Delete account are on the Household page, with Delete account below Sign out. If moppet is still asking you to create or join a household, or to agree to how it handles your child's health details, Delete account is on that screen. If you withdraw that agreement, the export buttons are on that screen too.
If you are the only member of your household, all entries are removed from our live systems straight away, and backup copies roll off within 7 days (see the privacy policy). If other caregivers are in your household, your account is removed but the shared data remains with them. The recent copy of your household's entries kept on the phone or computer you delete your account from is removed as well.
Deleting your account does not cancel a subscription. Cancel that first, or it keeps renewing: on an iPhone or iPad in Settings › your name › Subscriptions, and on an Android phone in Google Play.
To keep a copy of your child's entries, export it first from Settings › Privacy & your data (the Household page in a wide browser window). Export covers one child at a time. If your household has more than one child, export each in turn.
A parent can also permanently remove a child and that child's record from the child's profile. Both are removed from our live systems straight away, for every caregiver in the household, with backup copies rolling off within 7 days. You cannot remove the only child in a household. If a timer for that child is running, stop it first.
If you cannot sign in, or want something deleted that the app cannot do for you, email privacy@mymoppet.com. We verify that a request comes from the account holder before acting on it.
Email is also how you ask us to erase from our systems an entry you deleted in the app, or to delete email you sent us. Deleting your account does not delete that correspondence. We keep it for six years from the date of the message, and we delete it sooner if you ask, unless we still need it for a claim.
In the EU, EEA, UK, or Switzerland you can also contact our representative, DataRep. Sections 1, 7, 8, and 9 of the privacy policy have the full detail.
moppet has no Facebook or Instagram sign-in, and the moppet app never connects to your Facebook or Instagram account. moppet uses Meta's tools to run its own Facebook Page and Instagram account and to advertise moppet there. moppet's app and databases keep nothing from your Facebook or Instagram account. A comment you leave on a moppet post, or a message you send to moppet's Page or Instagram account, stays on Facebook or Instagram. You can delete your comment there. If you have a question about this, email privacy@mymoppet.com.